Communication is vital in the smooth running of our businesses, and for communication to be efficient and effective, we need to have the right phone system. Phone systems ensure that people working in and out of the office communicate well with each other as well as with clients and suppliers. When choosing the phone system of your business, you need to select the type that is cost friendly and has many benefits. You have to look at the pros and cons of a phone system before installing it.


There are a variety of different types of business phone systems that include:

  • Landlines
  • Self-hosted VoIP
  • Cloud-based VoIP
  • Virtual Phone Services

Here, we explain a little about each type of system so that you can decide what’s best for you


A landline is a traditional phone system also known as public switched telephone network (PSTN). It is supported by your local phone company and runs through the company’s traditional copper wiring and, as a business, you need the hardware (PBX hardware) that creates multiple extensions to allow call transferring and directories. Landline systems are a reliable and time-tested solution that many companies are comfortable using. Newer small businesses, however, are moving away from it, mainly as the PBX infrastructure is expensive to maintain.

VoIP Phone Systems

VoIP systems provide features such as call queues, automated attendants and computer integration that allow sending of voice mails to laptops, desktop computers and email inboxes. VoIP systems also provide mobile options that give remote workers access to the business phone system, and in addition to this, the systems are easy to set up and to configure and are cheaper than landlines. You do, however, need an Internet connection to operate the phone system and when the Internet goes down the phone system also goes down, so this is not an ideal solution form some businesses.

In general terms, VoIP systems are best for small businesses and businesses that want their remote workers to have access to the system. However, choosing whether to have a self-hosted or cloud based system is another decision you’ll have to make.

Self-hosted VoIP Systems

The advantage of a self-hosted system is that you are always in control of it and you configure it on your own. The disadvantage is that the equipment that you set up requires an upfront cost and you’ll also need to maintain the system regularly. Businesses that lack the time and experience of self-hosting would be wise to consider other options.

Cloud-based Systems

If you run a cloud based system then you control it from your computer, but do not have to set up any equipment as it is all set up by your network provider. The downside of this is that if the system goes down you cannot do anything to get it up and running. You rely on the provider to fix the problem, so it’s vital to choose a good supplier.

Virtual phone system

Virtual phone systems involve connecting a business phone line to remote workers on their mobile phone or home phones. The system allows people from different locations to have access to phone features that are not offered by home phones. The disadvantage of the system is that when calls are processed in their mobile phones they are charged, but it does serve as an ideal solution to some businesses.

Choosing the right phone system for your business is not always an easy decision to make, but a good provider like Midshire will talk you through all off your options and help you find the right one for you.